Скачать или смотреть Contact center conversational automation with DRUID AI

DRUID is an AI-powered enterprise digital assistant that aggregates in an intelligent console everything a contact center agent needs to get their job done across channels, systems, or business applications. Natively integrated with UiPath Product Stack, DRUID leverages RPA to boost a company’s net promoter score, empower remote work, speed up new agents onboarding and streamline compliance.

DRUID enables contact center executives to easily improve KPIs like: first call resolution, average time in queue, average abandonment rate, service level, average speed of answer, agent rating, average call duration, average handling time, number of agents in conversations, and much more.

Learn more at https://www.druidai.com