Скачать или смотреть Part 3: Automation & Advanced Features - Team Helpdesk for Outlook and SharePoint

Configure Team Helpdesk to monitor email folders and mailboxes to generate support cases automatically from incoming emails, Automatic assignment of technicians, problem categories and SLA, Specify a dedicated account to be used by Team Helpdesk for all Outgoing emails, Maintain schedules for due dates, Enforcing Service Level Agreements.

About Team Helpdesk for Outlook and SharePoint
Team Helpdesk is an add-on solution for Microsoft Outlook and SharePoint that makes it very easy for your support team to manage support requests from your end-users submitted by email, phone calls or web. Designed in line with ITIL guidelines, Team Helpdesk enables your support staffs to log, analyze, track or escalate support requests in an organized and structured way in Outlook and SharePoint. The end result is an improved support team that utilize efficient processes for faster response and resolution time.

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