Nectar: Digital Experience Insights from the IVR to the Agent

CX Today's William Smith hosts Tim Armstrong, Vice President, Product & Marketing, Nectar. In this session we discuss the following:

1) The key benefits for companies of proactive customer experience testing
2) Whether stress testing has become even more important in the wake of the COVID-19 pandemic
3) The capabilities of the Nectar CX Assurance suite

If you're looking for more information on this topic visit https://www.nectarcorp.com/

Hosted by William Smith, Technology Journalist at CX Today News - Customer Experience Technology News #assurance #cx #customerexperience

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