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Zappos Secret: Serve Staff, Win Customers

In this Tech Behind FinTech clip, Chinwe Grace Jones, CEO of Trusted Teams, unpacks how Zappos became a customer service legend—not through slogans, but by serving their own team first. Culture becomes contagious when leaders model the experience they expect customers to feel. The secret? Don’t just say it. Live it.

🎙️ With your host, Nnamdi Osuagwu
🎧 Full episode:    • Cultivating Culture: How Team Building Sha...  
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