Empowering Customer Success Through Data & AI ft. Aditya Vasudevan

The Revenue Lounge Podcast - Season 3 Episode 16 ft. Aditya Vasudevan, Vice President of Customer Success at Cohesity

Episode Guest -   / adityavasudevan  

Episode Host -   / randy-likas-323241  

Podcast Details:

Podcast page - https://bit.ly/3nJHmRA

Spotify - https://open.spotify.com/show/3DUOqnT...

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Episode Details:

Customer success teams often grapple with the challenge of transforming vast amounts of customer data into actionable insights. How is data and AI revolutionizing customer success, empowering teams to enhance customer satisfaction and drive long-term loyalty? Let’s find out.

In today’s episode we have set out to uncover strategies to effectively leverage data, automate customer journeys, and identify growth opportunities, helping you elevate your customer success efforts to new heights in this data-driven era.

Joining us is Aditya Vasudevan. Aditya is the Vice President of Customer Success at Cohesity. As a leader in customer success, Aditya specializes in orchestrating transformative initiatives that elevate customer satisfaction and drive business growth. With a strong focus on innovation and alignment with sales strategies, he has reshaped customer success delivery models.

Let's hear it from Aditya!

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Video Section Headlines

00:00:01 Interview with Aditya Vasudevan on Revenue Operations

00:00:30 Transforming Customer Success with Data and AI: A Conversation with Aditya Vasudevan

00:01:25 Aditya Vasudevan's Journey to Customer Success at Cohesity

00:02:39 Cohesity's Acquisition of Veritas Data Protection Business: A Strategic Move

00:03:53 The Role of Data and AI in Customer Success

00:05:39 Utilizing AI for Customer Success: Overcoming Data Challenges

00:07:20 Challenges in Data Management and Analytics

00:08:25 Using AI in Customer Success with Imperfect Data

00:09:48 Using Data and AI to Enhance Customer Success

00:12:33 AI in Digital Transformation: Conversational Data and Insights

00:14:13 How AI is Driving Business Impact in Customer Success

00:16:28 Using AI to Identify Growth Opportunities in Customer Segments

00:18:22 Using Data Insights for Upsell and Cross Sell Opportunities in Sales Conversations

00:19:42 Building a Business Case for AI in Customer Success

00:21:34 Aditya Vasudevan on the Joy of Solving Customer Problems in Customer Success

00:22:45 Leading Customer Success at Eco e City

00:26:31 Innovative Problem Solving with Aditya Vasudevan

00:28:46 Insightful Conversation on Company Strategy and Market Trends