How Intercom Built An AI Chatbot

Explore the cutting-edge advancements in AI technology with "Building the Future of AI Chatbots with Intercom's GPT-4 Powered Fin," a comprehensive talk by Fergal Reid, Director of Machine Learning at Intercom. This presentation deep dives into the development and implementation of 'Fin', a state-of-the-art chatbot powered by GPT-4, and its significant impact on customer support and AI-driven communication.

Introduction to AI Chatbots:
* Understanding the role of GPT-4 in advancing chatbot technology.
* The evolution of customer support through AI and machine learning.
* Intercom's innovative approach to integrating AI in customer interactions.

Developing Fin - Intercom's AI Chatbot:
* The journey of creating Fin, a GPT-4 powered chatbot.
* Challenges and breakthroughs in AI technology at Intercom.
* The significance of user research in enhancing chatbot effectiveness.

AI and Customer Service Optimisation:
* How Fin is transforming the landscape of customer support.
* The benefits of AI-powered chatbots in user engagement and satisfaction.
* Strategies for leveraging AI in improving customer service experiences.

Impact of GPT-4 on AI Communication:
* The role of natural language processing in AI chatbots.
* Insights into the future of AI in business communication.
* The potential of GPT-4 in various healthcare and tech applications.

In this insightful session at UXDX, Fergal Reid sheds a light on the transformative power of AI in customer service and the pivotal role of advanced chatbots like Fin in shaping the future of digital communication. He invites the audience to explore the possibilities and embrace the advancements in AI technology.

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