Maintenance Service Order in SAP S/4HANA 2022 | SAP Community Call

Many SAP customers rely on the Customer Service module of SAP ECC, and service capabilities of SAP Customer Relationship Management, for their after-sales service processes.
This is Part II of a two-part series, focusing on aspects of continuity from SAP ECC and SAP CRM. We will be looking at the new process variation that we call Maintenance Service. It is a service process that combines the best of SAP S/4HANA Service and Asset Management. This scenario is especially useful for industries where maintenance technicians maintain complex assets owned by their organization (maintenance management) and the same technicians also provide maintenance services for external parties and need to bill these services. The maintenance service order (MSO) and maintenance order (MO) are the core business transactions used in the maintenance service process. When a maintenance service item is released, a corresponding maintenance order is created. After service completion, the billing process is carried out through the Dynamic Item Processor (DIP).

Part I of the series was conducted on April 27, 2022 (make sure to watch the replay    • New After-Sales Service with SAP for ...  . Also, check out this blog post in SAP Community: https://blogs.sap.com/2022/04/27/anno... discussing a business background in view of an industry trend.

Download the slidedeck of the presentation: https://d.dam.sap.com/a/afMoYoJ/Maint...

Check out the SAP Community topic page for SAP S/4HANA: https://community.sap.com/topics/s4hana

Follow our speakers in SAP Community:
Oliver: https://people.sap.com/o.frick
Noboru: https://people.sap.com/noboru.ota

Let us know whether you will be joining our SAP Community Call and add the event to your calendar: https://groups.community.sap.com/t5/s...

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00:00 Welcome part is missing - due to technical difficulties
05:55 Agenda
04:16 SAP Product Strategy for Service Management
05:04 SAP S/4HANA Service | Supported end-to-end processes
07:20 SAP S/4HANA Product Service | Object Model
09:13 SAP S/4HANA Maintenance Service | Object Model
13:50 Demo
30:30 SAP S/4HANA Maintenance Service | Object Model
31:00 SAP S/4HANA Maintenance Service | Resource Related Quote
32:53 SAP S/4HANA Maintenance Service | Preventive Maintenance Service
36:12 Maintenance Service Roadmap and Roadmap Explorer
38:15 Service Processes in SAP S/4HANA
39:52 New Maintenance Service Option in SAP S/4HANA Service 2022+
42:32 Customer Roadmaps
43:13 Q&A