Expert insights: Leveraging AI for next-gen contact center with Five9 and CBTS

Описание к видео Expert insights: Leveraging AI for next-gen contact center with Five9 and CBTS

Kevin Johnston, CBTS sales engineer, and Danielle O’Keeffe, manager, solutions consulting at Five9, explore how CBTS and Five9 are transforming contact centers with AI. Discover how real-time sentiment analysis, automated call summaries, and advanced analytics enhance agent performance and customer satisfaction. Learn about the latest AI integrations—such as GPT-3—and their impact on operations. This video provides valuable insights into the future of customer service technology and the significant ROI that AI can deliver.

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