Скачать или смотреть What is Shift Left? How It Works & Why It Matters in ITSM

What does Shift Left really mean in IT Service Management — and why does it matter now more than ever?
In this short explainer, we break down:
✔️ The concept of Shift Left in ITSM
✔️ Why it's critical to reducing support load and improving user experience
✔️ How it works across people, process, and platforms

Whether you're leading a service desk, managing ITSM processes, or just want to improve how support is delivered — this video gives you the clear, jargon-free answer.

👉 Ready to move beyond theory? Don’t miss Part 2, where we explore 3 practical strategies to Shift Left in your own environment.
***Watch the video here***:    • 3 Practical Ways to Master Shift Left in ITSM  

👌Grab a copy of our latest **Free eBook**: "Effective ITSM Implementation: A Step-by-Step Guide'
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👍***Book a 30-Minute Strategy Call with an ITSM Expert***
Need expert advice tailored to your needs? Book a 30-minute strategy call and let’s discuss how we can help you implement these trends and optimize your ITSM processes.
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