Скачать или смотреть The 3-Moment Framework: Transform Patient Experience Without Overwhelming Your Team

Is your team already buried in work? Does the idea of "improving customer experience" feel like one more impossible task on an endless list?

Here's what no one else is telling you: You don't have to change everything at once.

In this video, I'm sharing my proven 3-step system to transform your customer experience—one process at a time. This approach works whether you run a medical practice, an IT company, a professional services firm, or any service-based business. Because every organization has the ability to amplify customer experience quickly, easily and without causing panic among your team.

🔑 What's Inside The Video:
• How to pick the ONE process that will make the biggest impact
• The 3 critical moments in every customer interaction you must nail
• Real examples from an IT company and medical practice
• How to get leadership buy-in with a simple 90-day pilot
• Ways to personalize experience using automation (so it doesn't add work)

⏱️ TIMESTAMPS:
0:00 - Why "change everything at once" doesn't work
4:36 - How to choose your first process to improve
6:30 - Visibility and variability: The two factors that matter
8:45 - The 3 moments framework explained
11:26 - Building trust from the first interaction
13:41 - When the rubber meets the road
15:30 - What they'll tell their friends about you
17:00 - IT Company Example: Client Onboarding Transformation
23:26 - The kickoff call that builds confidence
27:00 - Implementation communication that creates trust
34:03 - Medical Practice Example: Patient Experience Upgrade
42:15 - How to systematize and implement changes
46:05 - Getting buy-in from leadership
48:00 - Metrics that matter for your pilot program

💡 Luxury Brand Building Is Possible, and It Doesn't Happen Overnight!
Luxury brands are built one thoughtful improvement at a time. Start small, measure results, then expand.

📞 Ready To See How You Can Luxuriate Your Brand?
Book a free 30-minute call and let's look at your processes together: https://tidycal.com/alisaconner/explo...

🔔 SUBSCRIBE for weekly tips on building a premium brand experience without the overwhelm.

#CustomerExperience #PatientExperience #ServiceBusiness #MedicalPractice #ClientOnboarding #BusinessGrowth #LuxuryBrand #ProcessImprovement

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About Alisa Conner:
Alisa is a fractional CMO who helps mid-market organizations transform their marketing from cost centers into revenue engines. With 20+ years of experience spanning Fortune 500 companies and entrepreneurial ventures, she specializes in helping healthcare practices and service businesses become "the Tiffany of their industry."

Get Started With A Self Assessment: https://alisaconner.com/assessment