Voice Lesson for Call Center Agents | the basics

Описание к видео Voice Lesson for Call Center Agents | the basics

In this video, you'll learn what tone of voice is, how important it is for a call center agents, and how it affects/changes the meaning of a spoken statement.

0:00 intro
0:15 What is tone of voice?
0:28 Listening exercise
1:05 Happy tone of voice
1:25 Concerned
2:24 Reassuring
4:42 Angry/annoyed
5:36 Monotonous
6:37 Tone of Voice & Confidence

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