Setting up Zia, your service desk's conversational virtual IT support agent [Webinar]

The cloud version of ServiceDesk Plus now comes with your own virtual support agent, #Zia, who can be the first point of contact for your service desk. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. And with access to a conversational #virtual_support_agent, technicians in the field can now perform #servicedesk activities with simple hands-free voice commands. Learn more about Zia and her capabilities in this webinar.

This webinar will cover:

(i) An introduction to Zia, ServiceDesk Plus’ new virtual support agent
(ii) Zia's role in your IT service desk
(iii) A quick walk-through of the out-of-the-box Zia actions
(iv) The four-step process for building custom Zia actions

To learn more about Zia, please visit http://bit.ly/virtual-agent-zia

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