Скачать или смотреть NICE Webinar: How to Maintain Exceptional Customer Experiences in Times of Change

https://www.nice.com/

Most organisations have recently completed the transition of workforce to Work from Home.

While experiencing the increase in customer demands, organisations are also facing three core business challenges:
1. Visibility – how do we know what our at home employees are doing?
2. Performance – how do we ensure at home employees are providing the right level of service?
3. Engagement – how do we keep at home employees engaged and motivated?

Join Fiona Keough, CEO of Auscontact, and Christopher Main, Solution Lead Analytics at NICE ANZ on this webinar to discuss these three business challenges in contact centres and how you can empower your organisations with analytics and advanced AI to ensure agents deliver that highest service level.

Original Broadcast: 21 May 2020