Unified screens or unified experience? | [Video Series] 3 Omnichannel Fails and How to Fix Them

Описание к видео Unified screens or unified experience? | [Video Series] 3 Omnichannel Fails and How to Fix Them

Some agents utilize up to 12 systems for each customer interaction, which can be overwhelmingly complex to use, regardless if it’s on several screens or unified in a single view.

This results in misunderstandings about the customer journey, including previous interactions across channels or with other agents. To improve the customer experience, brands should start by unifying the agent experience to help improve their workflows.
Learn how to avoid common omnichannel pitfalls and improve customer satisfaction. Watch the full video series here: http://bit.ly/3XLHH2Z

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