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The 8 Core Steps of Service Writer Mastery

David Rozek’s Service Writer Mastery Framework provides a structured, eight-step system designed to help automotive service advisors manage their complex roles with professionalism and integrity. Rather than relying on rigid scripts, this method emphasizes behavior-based techniques such as active listening, transparent communication, and the R.I.M. process for ethical upselling.

The workflow guides advisors from the initial first impression and vehicle walk-around through the final follow-up call to ensure long-term customer loyalty. By bridge-building between technicians and car owners, the framework aims to increase dealership profitability while maintaining high levels of consumer trust.

This video outline a repeatable roadmap for turning stressful service interactions into predictable and successful business outcomes.

GPT Role playing and training tool LINK
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