Скачать или смотреть E26: Boosting Access to Jobs and Training: A Customer-Centered Approach

In this episode of The Hub Podcast, host Jonathan Overall is joined by Terrance Bowens, Program Manager at KRA Corporation, for an inside look at how customer-centered design is transforming workforce development in Northern Nevada.

Terrance shares how KRA’s team manages the EmployNV Career Hub, emphasizing accessibility, collaboration, and the importance of creating a welcoming space where job seekers feel supported from the moment they walk in. He explains how principles of human-centered design guide everything from the layout of the center to how services are delivered, ensuring that each visitor’s experience is simple, efficient, and personal.

The conversation also explores the integrated service delivery model, where multiple partners coordinate to meet the needs of individuals and families under one roof making it easier for people to connect with training, employment, and support programs. Terrance discusses the region’s unique workforce landscape, from logistics and manufacturing to hospitality, and how KRA tailors its approach to meet local needs.

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