The Importance of Inclusivity in Customer Experience with Caraway's Ashley Harris

Join ‪@JessCervellon‬ as she chats with Ashley Harris, the dynamic force behind transforming customer experiences at various leading brands, including Caraway. Ashley shares her experience from working with subscription services to one-time purchase models and how creating a strong, resonant brand is key to success.

Jess and Ashley dive into the importance of internal CX management, using AI as a support tool, and building authentic relationships with customers. This episode is essential listening for anyone wanting to elevate their customer experience strategies.

What’s inside The Juice this week?

05:50 Creating a Strong Brand Across Multiple Merchants
13:00 Overcoming Customer Support Challenges in Different Retail Environments
20:30 The Role of AI in Enhancing Customer Experience
28:45 Importance of Internal Management and Training in CX
35:15 Authenticity in Job Interviews and Finding the Right Fit
44:00 Building Trust and Engagement through Proactive Customer Communication
52:25 The Impact of Inclusivity on Customer Experience

Don’t miss this episode if you want to understand the intricacies of customer experience management, the power of proactive service, and how to truly prioritize your customers.
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Connect with Jess:
LinkedIn: Jess Cervellon
Twitter: @justjessssss
Instagram: @jess.cervellon
Youtube: ‪@JessCervellon‬

Contact Ashley Harris:   / ashleymacy