Navigating The Uncharted with Jen Briselli

The mystical future state. Service Designers both crave and fear the unknown, the uncharted, innovation, and disruption. That space where nothing can be truly benchmarked...yet. Where the ambiguous and the nebulous are the Service Designer's journey companions.

But how do we create and foster a safe space for creativity? For experimentation? For failing fast? Many have tried to build that culture. Unfortunately, most have failed. Turns out, some SD leaders have actually succeeded and their teams are figuring it out—learning and growing together in the process. What did they do? And how?

In this session, Jen explores and describes some very tangible and replicable successes, as well as unexpected challenges for Service Design leaders, teams, and practitioners who want to apply their craft with more resilience and courage, and who understand an ever-learning organization is more than professional development and training…it’s a paradigm shift.