Скачать или смотреть Influencers, AI, and Customer Experience: Equation | Analyst | Justin Robbins | Episode 3 | Short 4

WATCH THE FULL EPISODE HERE:    • CX Leadership in AI Era: Drive ROI, Retent...  

Not every advocate is your customer, and not every customer is your advocate.

In this thought-provoking short, Justin Robbins explores how AI is redefining customer experience strategy and why influence often trumps transaction. From identifying powerful brand allies to understanding AI’s role in CX delivery, this is a glimpse into the next evolution of strategic outcomes.

In this full episode you would learn, CX expert Justin Robbins shares how leaders can turn strategy into measurable business outcomes, foster collaboration across the enterprise, and keep customer experience human in an increasingly automated world.

You’ll discover:
o How to translate a CX vision into tangible ROI, retention, and customer lifetime value
o The pitfalls companies face when implementing CX—and how to avoid them
o Why governance, metrics, and leadership buy-in are the backbone of CX success
o How to balance AI and automation with empathy and human connection
o The untapped potential of customer communities as a service channel
o New approaches to measuring CX impact beyond NPS

Whether you’re a CX leader, executive, or decision-maker, this conversation is packed with actionable insights to help you thrive in a market shaped by AI, data, and rising customer expectations.

Full episode here: h   • CX Leadership in AI Era: Drive ROI, Retent...  
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