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ProHance is a Leading SaaS-Based Workplace Analytics & Operations Enablement Platform that provides actionable insights for smarter decisions in a complex, distributed, and hybrid workforce. Enables organizations to become more agile and achieve operating goals.

Trusted by over 250,000+ users across 24 countries.

For more details, visit us: https://www.prohance.net/
Email: [email protected]
Contact us: 1800–212–9293

Key Challenges for Enterprises in Back Office Operations
Getting visibility in Back Office Operations and managing disparate processes is still a challenge. Unlike the Customer Interaction Center, the input is either call or chat. The Back office gets the input in cases from multiple sources. Digital Transformation initiatives across enterprises use process automation, robotics, and artificial intelligence making the back office landscape more complex. Significantly altering the nature of work from simple repeatable tasks to more complex tasks and exception handling. In a fast-changing environment, a lack of visibility on how human capital is engaged is a big challenge across enterprises.

Solution for the Back Office Operations for an Enterprises
ProHance is offering key solutions to the back office operations of an enterprise.

Prohance, A powerful enterprise-wide operations management platform that helps unlock the value of your human capital and digital investments. It enables you to account for every second of time that is spent in your operations into meaningful data and analytics.

It brings to life your entire operations and enables you to make smart business decisions by providing actionable insights and real-time visibility across all parts of your operations.

It is a modular solution to meet the varied need of back-office operations. Its modules like work time, work output, advanced analytics, workflow & screen capture - provide flexibility of use and actionable data across all back-office functions regardless of locations, size or processes.

Prohance drives benefits in the areas of capacity and loads management team and associate performance management workforce forecasting and scheduling, lean transformation, operations control, and assessing automation readiness. It empowers stakeholders at all levels.

For global operations leaders, it provides a comprehensive view across all teams and identifies opportunities for optimization in their enterprise.
For operations managers, it provides real-time data and actionable analytics to compare and manage performance for their teams.
For frontline associates, it provides visibility into their own performance increases self-awareness and helps them realize their full potential.

With ProHance, Our clients have experienced an improvement of 15% to 30% in operational efficiency and have seen significant benefits like improved visibility collaboration and the ability to quantify digital investments.

Want a similar success to your enterprise then let's get in touch for a demo today to experience the power of ProHance. https://www.prohance.net/contact-us.php

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