Скачать или смотреть Delivering a great brand promise for pros

Your project, their priority. Floor & Decor's commitment to pro customers goes beyond just selling products.

Ryan Holt shares how they provide the guidance, support, and resources that pros need to succeed in our latest CX & Culture Connection with Matt Egol. Ryan reveals how they cater to their pro customers with a unique blend of tech and human touch. From specialized apps to white-glove service, they've got it covered. Pros know best, and they deserve the best service.

Don't miss the full episode here    • Visualizing the Customer Journey Through V...  

#CX #CustomerCentric #ProServices #HomeImprovement #ConstructionPros #CustomerLoyalty

📌Podcast Website: https://www.cxandcultureconnection.com
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More about Matt Egol and JourneySpark Consulting:

Matthew Egol, Host, Founder and Chief Executive Officer of JourneySpark Consulting

A partner at PwC Strategy for more than 15 years, Matt is a recognized thought leader in the experience management space. Matt has worked across a broad set of industries, from retail to consumer goods to healthcare to financial services to technology to industrials. Matt helps companies enhance their organizational effectiveness and build capabilities that fuse human-centered design with analytics, evolving their culture to be more customer-driven.

Matt is a regular speaker and author on customer experience, enterprise agility, and culture topics. He has authored more than 25 articles in leading publications and is a subject matter expert with MMA Global. Matt graduated magna cum laude from Dartmouth and received his MBA from Columbia, where he received the Abe Shuchman Memorial Award in marketing.

Matt launched JourneySpark Consulting to work closely with CX leaders to help shape their vision, build and develop their teams, and evolve their cultures.

#cx #culture #marketing #business #trends #customer #strategy #journeyspark #propensity