Скачать или смотреть The Leadership Mistake I’ll Never Make Again: The Power of Words (Keynote Clip)

In this short keynote clip, Michael Owen—keynote speaker, best-selling author, and Executive Accountability Coach—shares a leadership mistake he made in his early 20s that he’ll never forget.

As a young leader, Michael tried to avoid a difficult conversation with an employee by masking the problem instead of addressing it directly. The result? More discomfort, less trust, and a leadership lesson learned the hard way.

The breakthrough came when he stopped going it alone, took a partner, and used every resource available—calling headquarters to get the exact right language for a respectful, effective conversation.

This story is a powerful reminder that:

Words matter

Avoidance is expensive

Great leaders use partners and systems

You don’t have to figure it out alone

If you’re a small business owner, founder, or CEO, this one-minute lesson will change how you handle hard conversations forever.

👉 Learn more about executive accountability coaching and leadership development at www.RetailLeadershipLab.com

📘 Author of The Seven Laws of Retail Leadership

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