Скачать или смотреть Communicating with aligned intentions | Effectiveness at work

The video highlights the significance of intention in conversations, noting that while we judge ourselves by our intentions, we often judge others by their actions' impact. BiteSize Learning founder Paul Hodder explains the idea of 'aligned intention', suggesting that beneath the surface, people often have more common goals than they realise. By using the example of an employee explaining to a manager why they might not take on a task due to being busy, the video illustrates how delving deeper into one's true intentions can remove conflict and set a shared goal. By expressing concern for the quality of the task, both parties can align their intentions, ensuring the job is done well.

Three-Step Process to Find Aligned Intentions:

Self-Reflection: Before communicating, reflect on your true intention behind the conversation. Why are you sharing this information, and what do you hope to achieve?
Express Deep Concerns: Rather than providing surface-level responses, delve deeper. Explain the underlying reasons and concerns behind your stance or decision.
Seek Shared Goals: Identify and communicate the common objectives or desires both parties might have, aiming to align the intention and remove potential conflicts.