Скачать или смотреть Outsourcing Your Customer Service - Office Gurus & SUBTA

Outsourcing your customer service can be a game changer for subscription businesses. Customer service can be a drain on staff and a missed opportunity for the business. Outsourcing it can alleviate the headache of managing your customer service directly and allow you to focus on other aspects of your business.

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0:00 Introduction
2:00 Why outsource customer service
4:05 What is "near-shore" outsourcing
5:20 Addressing typical outsourcing concerns
8:00 Hybrid: in-house & outsourcing
9:30 What to look for in an outsourcing partner
12:00 Office Guru's Mission
13:40 What is a "Champion Challenge?"
15:45 How to start
17:42 Increase sales with customer service
19:30 Closing