Скачать или смотреть Jeff Bezos’s Mindset, Amazon Secrets, Logistics & Business Growth | Abhinav Singh |FO390 Raj Shamani

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Timestamps -

00:00 – Intro
02:13 – Why Jeff Bezos is different
07:37 – What happens after you click “Buy Now”
14:15 – How Amazon Helps Kirana Stores
19:41 – Kirana channel & Gemba explained
23:19 – Scaling your Business with Amazon
25:11 – How many people in one order?
30:11 – Fighting fraud at scale
34:21 – Real cost of a return + Customer obsession
40:36 – Biggest Covid challenges
47:29 – Will Amazon do quick commerce?
51:10 – Japanese rules Amazon follows
57:10 – Underrated Indian businesses
59:10 – Indian vs US customers
01:01:23 – Weirdest thing ever sold
01:03:12 – Final thoughts
01:03:19 – BTS
01:04:09 – Outro

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In today’s episode, we have Abhinav Singh, Vice President of Operations at Amazon India and Australia. He shares what happens behind the scenes from the moment a customer hits “Buy Now” to the package arriving at their door. With over 10 lakh orders delivered in a single day, Abhinav explains the technology, planning, and logistics that power Amazon’s operations and how India has started several global innovations within the company.

We discuss everything from the 40+ steps involved in a single delivery and how delivery modes are chosen to how fraud is tackled and how Amazon designs customer-first policies. Abhinav also breaks down the difference between prime and non-prime orders, the challenge of returns, and what makes cities like Bangalore or Delhi uniquely complex to serve. He explains Amazon’s tie-ups with local kirana stores, how packaging is optimised, and how COD became a global feature after its success in India.

In the final segment, Abhinav talks about leadership lessons from Jeff Bezos, the concept of the “bar raiser” in hiring, and why delivery partners are at the heart of operations. He also shares how Amazon is supporting delivery workers with “Aashray” centres, how 10-minute deliveries are rolling out, and which underrated product categories hold potential for entrepreneurs.

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About Raj Shamani
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About Figuring Out
Figuring Out Podcast is a Candid Conversations University where Raj Shamani brings raw conversations with the Top 1% in India.