Скачать или смотреть From Barn Startup to 3 Shops & 38 Employees | Shop Owner Roundtable with Kleyn Repair

In this Q3 Shop Owner Roundtable, hosted by John Widitz (Fullbay) with special guest Peter Cooper (Ascend Consulting), we dive deep into the realities of running and growing a heavy-duty repair shop.
Our featured guest, Joe Klein of Klein Auto & Klein Mobile Repair, shares his incredible journey from starting in a barn to building a thriving business with 3 shops, 38 employees, and a reputation for taking on the toughest jobs.

Alongside Josh Miller (General Manager), they talk candidly about:
✅ Knowing when it’s time to hire a General Manager
✅ Balancing growth, structure, and leadership roles
✅ Entering new markets like fire truck service & ADAS calibration
✅ Why investing in OEM tools, software, and training matters
✅ Retention strategies that actually work (flex schedules, training programs, team culture)
✅ Turning challenges into opportunities—customer education, niche work, and expansion

Whether you’re a shop owner, manager, or technician looking to grow in the heavy-duty repair industry, this conversation is packed with insights, lessons, and strategies you can apply in your own business.

Hosted by:
Fullbay | Heavy-Duty Shop Management Software
Ascend Consulting | Helping shops grow with clarity & systems
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