Скачать или смотреть Front Office – The Heart of the Hotel | Interdepartmental Coordination

Why is the Front Office called the heart of the hotel? In this video, we uncover its central role and how it coordinates with other departments to ensure a seamless guest experience.



From guest check-ins to room requests, maintenance calls to billing — the front office team is involved in everything! Learn how it connects with housekeeping, kitchen, F&B, accounts, and more.



🎯 What You’ll Learn:



Core functions of the front office



How it interacts with other hotel departments



Why it’s essential for guest satisfaction





📝 Assignment for Students:

A guest complains their room is dirty, the AC isn’t working, and they didn’t get a welcome drink. Which departments would you contact? What actions would you take?

Answer in the comments or submit it in class!



📚 Great for hospitality students, exam prep, or industry insights.

#FrontOffice #HotelOperations #HospitalityTraining #HotelManagementStudents