How To Use AI to Power Semantic Search | Salesforce AI Use Case

In this demo walkthrough, you’ll learn how to use AI to find similar cases with Salesforce Data Cloud's vector database and semantic search features.

About Salesforce Customer Service AI:
Improve agent productivity and elevate customer experiences by integrating AI directly into the flow of work. Our AI solutions, protected by the Einstein Trust Layer, offer conversational, predictive, and generative capabilities to provide relevant answers and create seamless interactions. With Einstein Copilot — your AI assistant for CRM, you can empower service agents to deliver personalized service and reach resolutions faster than ever. Einstein 1 Service Cloud has everything you need to scale now and drive immediate value. Ready to incorporate AI into your customer service?
Learn more: https://sforce.co/4fhNQNV

Learn more about Data Cloud:    • How to Unify, Understand, and Act on ...  
Learn about AI for CRM:    • How To Increase Revenue Using AI for ...  
What is Einstein 1:    • What is Einstein 1 & How To Build You...  
Learn more about Service Cloud:    • What Is Service Cloud? | Salesforce E...  

00:00 - How to use AI to find similar cases
00:14 - Benefits of using AI in customer service
00:41 - What is a semantic search
01:16 - Benefits of semantic search
01:25 - DEMO: AI-powered semantic search in Salesforce
02:49 - How to use case data for semantic search
03:11 - How Data Cloud easily connects data
03:44 - Benefits of AI and semantic search

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