Case Escalation Rule | Case Management Part 2 | EP 3

Описание к видео Case Escalation Rule | Case Management Part 2 | EP 3

Case Escalation Rule | Case Management and Case Lifecycle

0:00 Introduction
0:45 Agenda
1:00 What is a Support process in Salesforce
1:50 Care resolution/ Case Lifecycle
2:24 Setup Case support process
8:44 Queues in Salesforce
12:00 Case Assignment Rule
19:09 Auto Response Rule
24:35 Case Escalation Rule
25:30 How to setup Case Escalation Rule
30:15 Limit

Комментарии

Информация по комментариям в разработке