Why has the ERP 2.0 unit received criticism from Singapore drivers? | Commentary

Singapore drivers have complained that the new ERP 2.0 unit for cars is unwieldy, with a large touchscreen and a hard-to-reach card reader. Why are the on-board units being rolled out despite these complaints? SUSS Associate Professor Walter Theseira weighs in.

0:00 Introduction
0:41 Are user complaints about the ERP 2.0 unit justified?
1:50 How is the ERP 2.0 unit an upgrade from its predecessor?
3:04 What next after drivers' criticism of the ERP 2.0 unit?

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