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Once I was connected with the doctor I was very upfront and told him I was testing out the service because our agency was considering offering Teladoc’s services to people.

He was very understanding and helpful explaining the process and what he normally does for patients. He was even kind enough to walk though some fake symptoms with me.

For my second visit I tried try the Teladoc app,

Strangely enough it happened to be the exact same doctor I did my first visit with a few weeks earlier.

He didn’t seem to remember me right away, but again I was upfront and told him I think we talked before. He was nice enough to entertain my investigation a second time, however this time I did have a cold for him to try his doctor skills on.

He asked me the standard doctor questions about my cold and then launched into prescribing me Flonase and ZyrTEC.

I wasn’t as happy with this diagnosis as I was with thee one from one of my American Well Doctors.

American Well

I did the same thing with American Well, one visit on my desktop and one on my phone. This time around I tried my phone first.

There were five or six doctors available and only one didn’t have a waiting room. So I picked the doctor that was available.

Once you pick your doctor they will ask what you're calling for today. They do this by having you check boxes next to the condition(s) you’re suffering from. They also give you the option to provide any drug allergies, weight and vitals (if you know them).

However the one thing that was a little annoying was that by the time I finished providing that information, it told me the doctor was talking to another patient and my visit would start shortly.

I ended up waiting about five minutes before the doctor “came into the room.” Overall it was lightning fast compared to a “real” doctor visit.

This doctor was a little less friendly than my first visit with my Teladoc… (que the rimshot). However, after going through the normal doctor cold questions she provided the best diagnosis.

She told me that, surprise, surprise, I have a cold and that there’s not much you can do for that and they can typically last 10-14 days.

She said if I wanted to try to shorten the illness I could take a combination of vitamin C, zinc and echinacea supplements to help.

Now like I said, this doctor was a little less friendly and felt like they were reading from a stock doctor script, but overall I was pretty happy.

A little later that same day, to make sure I got the most mileage out of my cold, I tried American Well out on my computer.

Since I had the option, I made it a point to pick a different doctor.

As for the visit itself, this was probably my overall best/favorite experience. Again, I picked a doctor that was available right away and this time was placed into the call immediately.

This time the doctor launched right into their doctor stuff and didn’t give me a chance to preface the visit, so I decided to roll with it.

After going through another round of doctor cold questions, this doctor came back with the same treatment as the Teladoc did, nasal spray prescription with a oral medication.

I’m not a big medication kinda guy, if there is a more natural way to treat it, I’m all for it. I wanted to put this doc through the paces and see what would happen if I asked for other alternatives.

They were very receptive to the conversation and offered up a few suggestions that were in line with my preferences.

However, this doctor’s opinion contradicted the treatment my first American Well doctor gave me, citing a study (which I was familiar with) that showed your body can only absorb a certain amount of vitamin C and will discard any excess.

At this point I did slip in my intentions for the visit, which led to us slipping into a soapbox conversation about how the majority of patients they talk to just want an antibiotic and will declare a diagnosis before letting the doctor say a word.