ITSM Road Mapping & Visioning

“Without describing your vision, in detail, how can you expect your people to follow you?” Anon

Once a company has determined that adopting a quality best practice approach to delivering and supporting IT is required, it is key to understand the nature of an ITSM transformation, the logical steps for implementing Service Management, and the business value it will deliver.

The guidelines of ITIL can be applied incrementally in a phased approach, but that approach must be guided by an overall strategy and plan that maps the ITIL disciplines that define the delivery of IT Services enterprise wide. The thinking should not be to implement ITIL processes, but to adopt Service Management.

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