Скачать или смотреть Ipsos CX Forces_Forces of CX_Long Ver_Vietsub

Every interaction across every touchpoint is an opportunity to build stronger relationships with your customers. Ipsos’ Forces of CX identifies the drivers of emotional attachment; of those strong, profitable relationships which lead to ROCXI: a Return on your CX Investment. CX Forces can help you better understand customer needs, determine how your organisation is performing, where improvements are needed, and the impact of making change. We use the Forces in our Journey Mapping, Voice of the Customer – Relationship and Transactional, and Service Design. Enjoy the video and get in touch to talk about how we can help you put the CX Forces to work.

#CX #CustomerExperience #ROCXI #VoiceOfTheCustomer
---
To learn more about the Forces of CX please contact
[email protected]