Turning Poor Charts into Effective Visuals

Telling the stories that live in your ‪@servicenow‬ data is an important aspect of your operational reporting.

Join our CPO, Gary Ditsch, as he demonstrates the process of enhancing data visualizations, starting with a poorly designed visual and refining it step-by-step. The initial example features unclear and misleading elements, such as arbitrary colors, inconsistent scales, and missing context.

Gary then transitions to a better visual with separate stories for incidents and problems, clearer scales, and added data labels.

The final, optimized visual focuses on a singular narrative about incidents, includes a monthly breakdown, highlights significant changes, and provides contextual goals and results, demonstrating a clear and detailed story.