Evolution of GBS (Global Business Services) and Its Impact on Business Strategy | Panel Discussion

The pandemic has accelerated market volatility, cost pressures, tech-driven disruptions, and emphasized the need for globally connected value chains. These trends have triggered significant changes in how Global Business Services (GBS) organizations will operate in the future and the value they create for their parent organizations. In fact, in the wake of the ongoing pandemic, GBS organizations have strengthened their role as a key pillar of resilience, further cementing their role as a strategic partner to HQ. This will fuel their transformation into being more digital-oriented, value-focused, and customer-centric.

But how is India emerging as the top destination for establishing GBS organizations? How are GBS organizations leading the digital transformation for the parent organizations? What are the future opportunities for GBS in India? What’s next in the evolution of GBS to drive business objectives? Watch this leadership session from #ZinnovConfluence and hear from CXOs leading GBS organizations on how GBS is evolving and expanding its value proposition, enhancing the customer experience, and delivering new benefits.


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#globalbusinessservices #GBS #evolutionofGBS #businessstrategy #strategicplanning #digitaltransformation