Скачать или смотреть How to Set Up Omni Channel From Scratch in Salesforce

Under our Zordial Laboratory program "Explore the More”, we explored the Omni Channel Set Up in Salesforce.

Module: “How to Set Up Omni Channel From Scratch in Salesforce”

Use case : Salesforce use Omni Channel to manage the priority of work items, which makes it a Cinch to Route important work items to agents quickly.
Features :
1. Manage Your agents capacity to take on work items so that they are given only the number of assignments that they can handle.
2. You can also define which agents can work on different types of assignments.

What You Need :
1. Service Cloud License
2. Service Cloud User Permission

Much Appreciated Kartik Vyas for such wonderful presentation

Topics Covered:
How to Set Up Omni Channel From Scratch in Salesforce

Presented By:
Kartik Vyas

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