SoftBank Emotion-Canceling AI, Windows 10 'Open With' Bug, Crypto Malware Alert

In today's episode, we discuss SoftBank's development of AI-powered "emotion-canceling" technology aimed at mitigating customer harassment in call centers by altering the voices of angry customers (https://arstechnica.com/information-t.... We also cover a bug in Windows 10 causing apps to display Open With dialogs, affecting various Microsoft applications (https://www.bleepingcomputer.com/news.... Additionally, we explore a macOS malware delivery campaign targeting cryptocurrency users through fake, information-stealing apps like Vortax (https://www.helpnetsecurity.com/2024/....

00:00 Intro

01:05 SoftBank AI to Calm Angry Callers

03:31 Windows 10 Bug Triggers Annoying 'Open With' Prompts

05:10 Vortax Malware Targets Crypto Users via Fake Apps

Thanks to Jered Jones for providing the music for this episode. https://www.jeredjones.com/

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Tags for Episode

SoftBank, AI, emotion canceling, angry customers, call center technology, verbal harassment, customer service, AI innovation, emotion modulation, tech ethics

Search Phrases

SoftBank AI technology podcast, AI calming angry customer voices, emotion-canceling AI SoftBank, customer service AI transformation, AI for call centers SoftBank, SoftBank AI debate, angry customer voice AI modification, SoftBank call center innovation, emotion modulation in call centers, AI in customer service ethics