Скачать или смотреть Case of the Month: June 2025

Jan and Swami take time today to chat about an emotionally difficult situation in the ED– delivering death news. How do you communicate life-altering news to families when you do not have a relationship with the patient and their family?

Deep breaths, taking care of your needs, and finding a quiet place are all first steps to having this conversation. Jan and Swami explain how to balance professionalism and empathy. Jan shares her biggest tip: after sharing the news, just be there in the silence. Be present with them at this moment until they are ready to talk more. Remember to be mindful of using layperson language and avoiding over-using medical terminology.

Ask yourself, how would YOU like to be treated in this scenario? Make sure to stay until the end of the video to hear Jan and Swami’s personal experiences and key strategies in hopes to make this difficult situation a bit more bearable. Remember to take time for yourself and space to process your own feelings before moving on to the next task.

Listen to the entire show here:
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