Скачать или смотреть Sam Samad - Starks Barber Company Franchise Testimonial

Sam was a Starks customer back in 2017, and would commute 30 minutes to get the experience he liked so much. After asking when there would be a location closer to downtown Toronto, Sam decided it was time to take matters into his own hands. Working together with his brothers, Sam opened up their first Starks franchise in 2021, and their second location only a year later.

By combining their various business skills in financing, accounting, customer service, and marketing, Sam and his brothers have shown that you don’t need a background in barbershops or other hair salons in order to grow with Starks Barber Company franchises.

30–35% of their customers are members, providing not only a stable revenue stream that helps to level out their profitability, expenses, and seasonality of hiring, but also ensures their commitment to providing the best possible experience. “I love the accountability the membership puts on us to the customer. With that, it’s just like any other subscription service you can think of. When the customer’s renewal is coming up, if they’re not happy, their ability to switch is so easy. There are so many options out there. So for us, it’s a reminder that this customer could leave if we don’t continually maintain that customer experience all the time.”