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Dubai: Dubai has become the world’s first paperless government after the on-time realisation of the Dubai Paperless Strategy that was launched in 2018, it was announced on Saturday.

The announcement was carried in a tweet by Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai.
Since the launch of the paperless strategy, 45 government entities in Dubai cut paper consumption by more than 336 million papers, more than Dh1.3 billion is related costs and over 14 million man-hours.

New journey
“Today marks the beginning of a new stage in Dubai’s journey to digitise life in all its aspects – a journey rooted in innovation, creativity, and a focus on the future,” said Sheikh Hamdan.
“As we complete a full transition to a paperless government, we are proud to see the ambitious vision of our leadership being fulfilled by the people of our country who have worked hard to enhance Dubai’s competitiveness as a world-leading digital capital and reinforce its profile as a role model in designing government operations and services that enhance customer happiness.”

Sheikh Hamdan praised the teams working across all participating government entities in the emirate, whose efforts have further strengthened Dubai’s position as a global role model for integrated and sustainable smart cities.

We mark this achievement with our sights set firmly on the future, and we look forward to providing a fully digital life for residents of the emirate,” he said, adding that the next stage will be marked by advanced strategies to create and enhance digital life in Dubai over the next five decades.
The new phase of Dubai’s digital journey will enable and empower future governments to meet the expectations of the residents of a thriving smart city and provide them with renewed opportunities for prosperity, sustainable development, and happiness, Sheikh Hamdan added.

Promise fulfilled
“Four years ago, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, had a vision that no Dubai Government employee or customer would need to print any paper document after 2021. Today, that promise has been fulfilled.”

Hamad Al Mansoori, Director-General, Digital Dubai, said that the realisation of Dubai’s vision to become the world’s first paperless government is a proud moment for the country. All internal and external transactions and procedures in the Government of Dubai are now 100 per cent digital and managed from a comprehensive digital government services platforms, he noted.

“This achievement is all the more important since it coincides with the UAE’s 50th anniversary celebrations when we are looking forward to another five decades of success,” Al Mansoori added. “This accomplishment, which reflects the determination that drives taskforces and teams across Dubai Government institutions, will have a tremendous positive impact on government efficiency. It will enable the optimal use of resources and encourage the greater use of innovation and technology to design advanced solutions and digitisation of services and procedures.”

Phased implementation
The Dubai Paperless Strategy was implemented in five consecutive phases, each of which enlisted a different group of Dubai Government entities. By the end of the fifth phase, the Strategy was fully implemented across all 45 government entities in the emirate. These entities provide more than 1,800 digital services and over 10,500 key transactions.

DubaiNow app
The complete digital transformation in the Dubai Government will enrich the smart city experience for all Dubai residents, entirely removing the need for paper transactions and documents – be they handed out to customers or exchanged between employees across government entities. Digitalisation will also help provide exceptional experiences for residents through the DubaiNow application, which allows access to more than 130 smart city services in 12 major categories.