Industry Series: EdTech

Industry Series: EdTech
Led by Jennifer Albrecht, Esau Sanchez-Diaz, Keishla Ceaser-Jones, Kimberly Renee Knowles, Niamh O’Hara and Jan Young
November 19 2024

In this episode of the CxXchange Industry Series, we close out the series with an in-depth exploration of the booming EdTech sector. The conversation spotlights the challenges and opportunities in the education technology landscape. Key topics include the differences between K-12 and higher education environments, strategies for successful EdTech adoption, and navigating the complexities of funding, policy changes, and the shift from “nice-to-have” to “must-have” solutions.

If you want the slide deck and breakout room notes from this session, head on over to: https://www.thecxxchange.com/resources

About Our Guests

Jennifer Albrecht is a customer success and revenue leader in enterprise SaaS solutions, with more than 20 years of higher ed tech industry experience. She has worked directly with academic institutions and workforce development organizations to modernize the digital systems that improve the student experience and build better pathways for career advancement.

Follow Jennifer on LinkedIn:   / jenniferhalbrecht  

Esau is an accomplished Technology Leader and Customer Success Executive with track record of delivering impactful outcomes for customers in the hi tech and ed-tech industries. Focused on forging meaningful relationships with customers through listening with empathy and engaging with curiosity.

Follow Esau on LinkedIn:   / esausanchez-diaz  

Keishla Ceaser-Jones is a customer success leader with over 20 years of sales experience, specializing in sales training and team development. As Managing Director, Partner Success at EAB, she leads a team focused on delivering value to partners and achieving their business goals. With expertise in onboarding, implementation, lifecycle management, and retention, she empowers her success team to drive success for her partners and business outcomes.

Follow Keishla on LinkedIn:   / keishlaceaserjones  

Kimberly Renee Knowles is a passionate HERO (Customer Success Manager / Account Manager) at Upswing.io, an EdTech start-up partnering with colleges to help marginalized students succeed through holistic wraparound services. Kimberly brings a unique perspective from the front lines of post-sales, including onboarding, renewals, and expansions.

Follow Kimberly on LinkedIn:   / kimberlyreneeknowles  

Niamh is a passionate Customer Success Leader with over 8 years working in the tech industry and over 5 years within the ed-tech industry. Demonstrated ability to drive customer retention and growth. Currently leading a team of CSMs to drive adoption and proactive account management strategies to support a land and expand account model.

Follow Niamh on LinkedIn:   / niamh-o-hara-4616a483  

Jan Young, Founder and CCO of JanYoungCX, is an award-winning Customer Success leader who has transformed CS leaders into award winning executive leaders. She has served as VP Client Services for two successfully exited startups. Since 2016, Jan has been pivotal in advising and coaching startup founders and CS leaders to grow post-sales revenue, align go-to-market strategies, and improve customer advocacy.

Follow Jan on LinkedIn:   / jan-young-cx  
Learn more about her services: JanYoungCX.com

Industry Series Sponsor

RevSetter is a cutting-edge Customer & Revenue Platform that helps you 10x efficiency and accelerate results.
For more information check out their website: RevSetter.com

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This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com

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