Spectrum Cable Box No Audio - Call Your Cable Company

We were on a service call, and thought this was an interesting problem to make note of. No audio on the TV from the cable box was the symptom. Spectrum was the provider. To verify it was not the TV, we checked the bluray player and did have audio from that. We also replaced the HDMI cable from the box and tried a different HDMI input on the TV from the box. This cable box was a Spectrum 210

Things to check first:

1) Go into settings and audio of your cable box menu (this video shows how for this specific box) and make sure the HDMI audio output is selected to HDMI. You may see options such as dolby digital or other. Select HDMI since more than likely you are using an HDMI cable out of your box.

2) Unplug cable box from electricity, wait 10 - 30 seconds, and plug back in.

3) If you still have no audio (like we did) call cable company and see if they can run an audio diagnostics/repair on your box.

4) This is not a guarantee that contacting the cable company will fix this every time, depending on who you get, your company and your box model, the box may need to be replaced.

Generally when you call the cable company for a box problem you may get the answer to replace the box, or have a service call. It was nice to see a setting change on spectrums side corrected this issue instead of changing out your cable box.