Скачать или смотреть LMAQ Amazon Test Questions And Answers | Lmaq L2 Interview Process

In this video may month LMAQ L2 role assessment questions and answers are available. For Amazon LMAQ interview process, interview material and preparation notes contact us.
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LMAQ - Level 2 - HYD 2023

External job description

Quality Associate (Work from Office Role)

About the team:
The Last Mile Analytics & Quality Team aims to ease the delivery process by continuously improving the accuracy of data used for optimizing the last mile process. The team partners with product, engineering, data science and operations to identify gaps in the existing technology and implement sustainable and long-term solutions to minimize these gaps. To bridge the gap in the short-term, the team runs audit programs to handle various exceptions in the last mile technology, ensuring business continuity.


Job Description:
The Last Mile Analytics & Quality Team is looking for a Transportation Quality Associate who will act as the first level of support for address resolution, geocode correction maps edits, driver support and static route management in Last Mile along with other operational issues and activities related to Transportation process and optimization.

Your efforts will impact our customers directly! This job requires you to constantly hit the ground running and the corrections/edits you perform will ensure successful deliveries. Your ability to learn quickly and work on disparate and overlapping tasks will define your success. This job will enable you to experience a breadth of impact across multiple Engineering and Operations groups.

Roles and Responsibilities:

This includes, but is not limited to:

Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
Identify patterns emerging in the audits and contribute to process/program improvements
Provide timely response to stakeholders on related tasks as per SOP and SLA
Systematically escalate problems to the relevant owners/ teams according to pre-determined process.
Highlight exceptions within SOPs, work types to managers to improve work flow
Maintain records of day-to-day work by updating trackers or workflow tools
Meet business metrics and goals i.e., SLA, productivity, quality and utilization benchmarks
Understand performance metrics for driving business goals
Work in a collaborative environment and contribute to the growth of the respective team/program
Develop a global perspective and understand the nuances of various geographies that Amazon operates in
Provides inputs on new metrics and tools. Comes up with suggestions to improve productivity and quality. May be involved in improvement(s) (Kaizen) work outs

Basic qualifications

Basic Qualifications
Bachelor's degree
Good communication skills - both verbal and written
Demonstrated ability to work in a team
Sound problem solving ability and analytical skills
Proven ability to work productively and efficiently in an independent setting
Excellent attention to detail and work with the highest level of accuracy

Preferred qualifications

Working Knowledge of MS Office products such as Word and Excel
Excellent communication and data presentation skills Fluent written and spoken English

Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes based on business requirement)
Weekly Off: Rotational two - consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement)