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In this episode of ACG, we explore how small and medium-sized businesses can harness authentic artificial intelligence to transform their contact centers without overspending. 

With a flood of so-called "AI" products in the market, we help you distinguish genuine solutions from the fakes to ensure you're investing wisely. Learn how focusing on Knowledge Management Systems, smart integrations, and agent-level AI tools can deliver immediate ROI. 

Whether you're facing challenges with lower interaction volumes or cost barriers, this episode offers practical strategies to help you compete with industry giants and boost customer satisfaction. 

Tune in for actionable insights that make real AI accessible and effective for SMBs.


















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 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 


Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 


Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 


Click here:


expiviadigital.com




Follow Tom: @tlaird_expivia
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OttoQA: try.ottoqa.com


Expivia: Expiviausa.com