Business Profile Chat is Going Away | Business Profile Call History is Going Away

Business Profile Chat is Going Away | Business Profile Call History is Going Away

We are reaching out to share that we will be winding down Google's chat feature in Google Business Profile on July 31, 2024. We acknowledge this may be difficult news as we continually improve our tools, we occasionally have to make difficult decisions which may impact the businesses and partners we work with. It's important to us that Google remains a helpful partner as you manage your business and we remain committed to this mission.
Google will stop creating new conversations after July 15, and chat functionality will fully end on July 31. Please note, customers will still be able to find and contact your business via Google Search and Maps and learn more information about you from your website links, business description, photos, and anything else you share on your Business Profile.
If you have questions about this change, you can learn more here. It's important to us that your Business Profile continues to be a helpful tool for you to manage your business.

Key dates
1. Starting July 15, customers will no longer be able to start new chat conversations with your business from Google. Customers in existing chat conversations will be notified that chat will be phased out.
2. Starting July 31, chat functionality will end. This means you'l no longer receive new chat messages.


Business Profile Call History is Going Away

We're reaching out to share that on July 31, 2024, you will stop seeing call history reports in Google Business Profile. We acknowledge this may be difficult news - as we continually improve our tools, we occasionally have to make difficult decisions which may impact the businesses and partners we work with. It's important to us that Google remains a helpful partner as you manage your business and we remain committed to this mission.

Please note, customers will still be able to find and contact your business via Google Search and Maps and learn more information about you from your website links, business description, photos, and anything else you share on your Business Profile. You will also continue to be able to receive calls from your Business Profile and track other engagement metrics for your business, including web traffic or directions requests.

If you have questions about this change, you can learn more here. It's important to us that your Business Profile continues to be a helpful tool for you to manage your business.

What to do next

If you'd like a record of past Business Profile call history, you can download your past customer conversations via Google Takeout.

https://takeout.google.com/settings/t...

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