Скачать или смотреть Kade Thomas | Modernizing service through experience-driven design

In this video, Kade Thomas, founder and CEO of Emory Oak Partners and Cerv Property Solutions, discusses how the service industry has traditionally been built around service-led or sales-led models that offer limited differentiation and rely heavily on process, chemicals, or the volume of salespeople in the field.

He explains how Cerv is shifting this paradigm by creating an experience-driven model focused on enhancing the lifestyles of homeowners and simplifying the workflows of property managers. Kade outlines how this includes seamless reporting, improved communication, consolidated budgeting, and tools that empower customers to interact effortlessly with their service provider.

Kade highlights Cerv’s evolution into a marketing-led and product-led brand, one that pairs strong operational execution with a modern, intuitive customer experience. From mobile-first service requests to transparent service history and an elevated brand aesthetic, he describes how Cerv is redefining what modern property care feels like for both residential and commercial clients.

#PropertyServices #CustomerExperience #ServiceInnovation