Скачать или смотреть The Hidden Costs of Missed SLAs and Understaffing

🚨 Is your IT team constantly missing SLAs, struggling with short staffing, or failing to meet commitments? You’re not alone—but the problem isn’t always poor service. It’s often poor planning.

In this video, I break down the hidden costs of missed SLAs, lack of shrinkage planning, and unrealistic SOW (Statement of Work) commitments. Many IT leaders, BPOs, and Managed Service Providers (MSPs) unknowingly set their teams up for failure by:

❌ Understaffing critical IT operations
❌ Not hiring for shrinkage (PTO, training, turnover, absenteeism)
❌ Overpromising in SOWs without aligning resources
❌ Reacting to SLA breaches instead of proactively managing them

📊 What’s the result?
➡ Missed SLAs 🚨 (leading to penalties and lost business)
➡ Burnout & high turnover 😓 (employees quitting from overwork)
➡ Customer escalations & damaged reputation 💥

💡 How to Fix SLA & Staffing Issues
✅ Right-size your IT workforce & plan for shrinkage.
✅ Align staffing to service demand, not just cost savings.
✅ Review & renegotiate unrealistic SOW commitments.
✅ Proactively manage SLAs with real-time tracking.

🚀 Need Expert Help?
I specialize in IT service optimization, workforce planning, SLA compliance, and Go-to-Green Plans for BPOs, MSPs, and corporate IT teams.

📩 Schedule a consultation today and let’s fix your IT operations!

🔗 Contact Me:
📧 Email: [email protected]
🌐 Website: www.bonitapayton.com
📞 Call/Text: +1 201-918-7048

🛑 Don’t let poor planning sabotage your IT services! Watch this video and take action today.