Скачать или смотреть POS Finance Innovators: Conversation with Terry O’Neil, Citi Retail Services

In today’s episode, Jeff sits down with Terry O’Neil, Head of Connected Commerce for Retail Services and Head of Strategic Partnerships for U.S. Personal Banking at Citi, to explore the latest trends and innovations in consumer finance. With over two decades of experience in the payments industry, Terry shares valuable insights into how new technologies are enhancing the customer experience and helping to drive sales. He discusses Citi’s innovative approach to consumer financing that combines strategic technology partnerships, lending expertise, and strong merchant relationships.

Key Highlights:

💡Customer Demand: Customers expect financing optionality and flexibility, alongside speed, transparency, convenience, and choice. Merchants must adapt to these needs while maintaining the highest levels of security.

💡Merchant Requirements: Point-of-sale financing drives customer loyalty. Merchants must embed tools and calculators within the purchasing journey to enable customers to make fast financing decisions and keep them engaged.

💡Future Trends: Terry discusses how embedded lending products might evolve over the next 24 months, focusing on the importance delivering a consistent omni commerce experience and a more personalized experience.

If you’re interested in the future of consumer finance, embedded payments, and enhancing customer experiences, this episode is for you!

📈 Don’t miss this expert take on how technology is transforming consumer financing.

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📢 Let us know in the comments: What are your thoughts on the impact of technology on consumer financing?