Скачать или смотреть The question to handle an angry client who won't stop talking - Ch. 25, Power Questions

What do you do with a client who just keeps talking and talking and who isn't really focusing on the issues you need to discuss? The answer is, you ask a question.

You interrupt, and say, "Excuse me, do you mind if I ask you a question?" And through your question you redirect the conversation.

You can use a similar technique when someone is on an angry or critical rant. In Chapter 25 of the book, Power Questions, you will learn how to use questions to transform a heated discussion into a positive rather than a negative one.

Andrew Sobel, the world's leading authority on building clients for life, has written the best-selling book, "Power Questions: Build Relationships, Win New Business, and Influence Others." This book will help you strengthen the relationships with the key people in your life. Download your copy of free Power Tools resources at http://www.andrewsobel.com