WFM Summit 2024 - Scaling Up Through Next Gen Training - Scooter's Coffee

Описание к видео WFM Summit 2024 - Scaling Up Through Next Gen Training - Scooter's Coffee

Felicia White
Director of Franchise Training
Scooter’s Coffee

Scaling Up Through Next Gen Training: Combining Soft Skills with Tech-Based Training for Frontline Leaders

- Discussing the importance of being trained on emotional intelligence, conflict resolution, and other soft skills as part of Scooter’s Frontline Leadership Management program

- Looking at how Scooter’s has combined tech-based platforms to scale training with growth while empowering frontline leaders

- Case Study: Implementing a simulation-based mobile platform to train baristas better

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